Fishergate Leasing
fishergateleasing.co.uk

Treating customers fairly


At Fishergate Leasing we are committed to giving you excellent customer service and


treating you fairly. We are fully committed to providing the highest standards of client


service and advice and we never forget that you have a choice of supplier and are


grateful that you've chosen us.



Treating Customers Fairly (TCF) is one of the key principles set by the Financial Conduct


Authority to ensure fair treatment of customers, by improving standards across the


financial industry.



As a part of this, Fishergate Leasing follows the relevant aspects of the Financial Conduct


Authority's six guiding principles on how to engage with our customers. These are known


as the 'Treating Customers Fairly' principles and govern how we communicate with


customers, the level of service we provide and the fairness of our products and


procedures.



The six principles for treating customers fairly



Outcome 1: 


Consumers can be confident that they are dealing with firms where the fair


treatment of customers is central to the corporate culture.



Outcome 2: 


Products and services marketed and sold in the retail market are designed to meet the 


needs of identified consumer groups and are targeted accordingly.



Outcome 3: 


Consumers are provided with clear information and are kept appropriately informed 


before, during and after the point of sale.



Outcome 4: 


Where consumers receive advice, the advice is suitable and takes account of their 


circumstances.



Outcome 5:


Consumers are provided with products that perform as firms have led them to expect, 


and the associated service is of an acceptable standard and as they have been led to 


expect.



Outcome 6: 


Consumers do not face unreasonable post-sale barriers imposed by firms to change 


product, switch provider, submit a claim or make a complaint.



Ways we meet these requirements in the day to day running of our business



We continually aim to understand the needs of our clients



We ensure that the marketing of our products is appropriately targeted, clear, not 


misleading and highlights the risks/conditions as well as the key features/benefits of a 


product.



We make certain our clients understand the risks associated with our services at the 


outset of an instruction.



We keep our clients fully informed in a clear and fair manner that is unambiguous and not 


misleading.



We ensure our services are delivered with clarity and transparency and do not contain 


hidden conditions or rely on complex technical definitions.



Any advice provided will be appropriate and take into account the customer's individual 


needs and circumstances.



We take our clients' privacy seriously and ensure that our staff are aware of and follow 


rules in relation to data protection to ensure that clients' details are kept secure and 


confidential.



We take any complaint seriously and will deal with any complaints promptly and make 


improvements to our operations where required.



If you have a complaint



Please visit our complaints page.

Fishergate Leasing is authorised and regulated by the Financial Conduct Authority Registration Number 679679


Data Protection No Z6841532


BVRLA Membership No 1941


Fishergate Leasing is a Broker and not a Lender

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