Fishergate Leasing
fishergateleasing.co.uk

Complaints procedure


Complaints Handling Procedure



It is the aim of Fishergate Leasing to provide a very high standard of service to every client. It is

 


important to us that all complaints are resolved as quickly as possible and to the complete



satisfaction of our clients.



This procedure explains how we will deal with any complaints. It also tells you what you can do if you

 


think your complaint has not been resolved to your satisfaction


.


If you have a complaint:


If you have a complaint about any aspect of our service, then we would like to hear from you. You can



contact us by telephone or in writing and your complaint will be resolved by the appropriate person in


the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible,


you should in the first instance contact the department with which you have been dealing.



We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the



unlikely event that we are not able to resolve your complaint by the end of the next business day, we



will keep you informed of the progress of our investigations and provide our final response in writing



providing



our findings and the action to then take.



To register a complaint contact us by either:



email                     mark@fishergateleasing.co.uk




calling us on          01772 558143



or write to us at



Fishergate Leasing


The Old School House


Church Brow


Walton Le Dale


Preston PR5 4BH

 


If you have a regulated contract with us and are not satisfied with our final response, you may be eligible


to refer the matter to the 


either 


BVRLA Conciliation Service by emailing complaint@bvrla.co.uk  


if you haven't got access to Email or you can write to 


BVRLA 


River Lodge


Badminton Court


Amersham HD7 0DD



or


Financial Ombudsman Service. You must do this within six months of our final


response. When we send you our final response, we will also provide you with a copy of the Financial


Ombudsman Service's explanatory leaflet.



If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing


at the address on the of our website



Fishergate Leasing is authorised and regulated by the Financial Conduct Authority Registration Number 679679


Data Protection No Z6841532


BVRLA Membership No 1941


Fishergate Leasing is a Broker and not a Lender

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