Complaints procedure

Complaints Handling Procedure

It is the aim of Fishergate Leasing to provide a very high standard of service to every client. It is

 

important to us that all complaints are resolved as quickly as possible and to the complete

satisfaction of our clients.

This procedure explains how we will deal with any complaints. It also tells you what you can do if you

 

think your complaint has not been resolved to your satisfaction

.

If you have a complaint:

If you have a complaint about any aspect of our service, then we would like to hear from you. You can

contact us by telephone or in writing and your complaint will be resolved by the appropriate person in

the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible,

you should in the first instance contact the department with which you have been dealing.

We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the

unlikely event that we are not able to resolve your complaint by the end of the next business day, we

will keep you informed of the progress of our investigations and provide our final response in writing

providing

our findings and the action to then take.

To register a complaint contact us by either:

email                     mark@fishergateleasing.co.uk

calling us on          01772 558143

or write to us at

Fishergate Leasing

The Old School House

Church Brow

Walton Le Dale

Preston PR5 4BH

 

If you have a regulated contract with us and are not satisfied with our final response, you may be eligible

to refer the matter to the 

either 

BVRLA Conciliation Service by emailing complaint@bvrla.co.uk  

if you haven't got access to Email or you can write to 

BVRLA 

River Lodge

Badminton Court

Amersham HD7 0DD

or

Financial Ombudsman Service. You must do this within six months of our final

response. When we send you our final response, we will also provide you with a copy of the Financial

Ombudsman Service's explanatory leaflet.

If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing

at the address on the of our website