Privacy Statement
Mark S Nanson t/a Fishergate Leasing
Introduction
Mark S Nanson t/a Fishergate Leasing, is committed to protecting and
respecting any personal information you share with us.
This statement describes what types of information we collect from you, how it
is used by us, how we share it with others, how you can manage the information
we hold and how you can contact us.
We will always give you the option not to receive marketing communications from
us.
We will never send you unsolicited ‘junk’ email or communications or share your
data with anyone else who might.
We do not sell your information to third parties,
The contents of this statement may change from time to time so you may wish to
check online at www.fishergateleasing.co.uk/privacy-statement periodically to
ensure you are still happy to share your information with us.
Where possible, we will also contact you directly to notify you of any
significant changes.
Definition of GDPR key terms
• GDPR is General Data Protection Regulations.
• Data Controller is the person who determines the purposes and
means of
processing the personal data
collected.
• Personal Data is single piece of data, or combination of data which could lead
to the identification of a living individual.
• Sensitive Personal Data is personal data that reveals
racial, ethnic origin, political opinions, religious or philosophical beliefs,
genetic data, biometric data, health data, sexual orientation or sex life.
• Processing Activities are processes or tasks which
involves capture, use or storage of personal data.
• Lawful Basis for processing. There are 6 lawful bases for
processing personal data detailed within GDPR. These are:
1. Consent
2. Contract
3. Legal Obligation
4. Vital Interest
5. Public Task
6. Legitimate interest
A lawful basis for processing
must be assigned to each processing activity.
• Privacy Statement A legal document which discloses how personal
data is used within an organisation.
Privacy Statement
What information do we collect?
We collect information about you and your vehicle when you engage with
our company. We only collect information which is necessary, relevant and
adequate for the purpose you are providing it for.
We also obtain information about you or your vehicle from our manufacturer
partners, finance funding partners, or if you engage with leasing, fleet and
contract hire companies. Some of this information does not identify you
personally but provides us with information about how you use our services and
engage with us (we use this information to improve our services and make them
more useful to you).
The information we collect includes some or all of the following:
1. Name (including title)
2. Address
3. Phone numbers
4. Date of birth
5. Email address
6. Vehicle information (including
registration number, service schedules,
mileage and warranty
information)
7. The date and time you used our
services
8. Details of any transactions
between you and us
9. Where you engage with us in a
business context, we may collect your job title,
company contact details (including email addresses), fleet size and company
details
10. Any information within
correspondence you send to us.
How do we use this information?
Mark S Nanson t/a Fishergate Leasing will only process information that
is necessary for the purpose for which it has been collected. You will always
have the option not to receive marketing communications from us (and you can
withdraw your consent or object at any time). We will never send you
unsolicited ‘junk’ email or communications or share your personal information
with anyone else who might.
There are various ways in which we may use or process your personal
information. We list these below:
Consent:
Where you have provided your consent, we may use and process your
information to contact you from time to time about vehicle upgrades, special
offers, promotions, events, products, services or information which we think
may be of interest to you (don’t worry, we won’t bombard you);
You can withdraw your consent at any time by contacting us on the details here
or, in relation to any marketing messages you receive, by using the unsubscribe
option included in those messages.
Contract:
We may use and process your personal information where this is necessary
to;
1. Perform a contract with
you and to fulfil and complete your orders, purchases
and other transactions entered with us (or one of our selected partners e.g.
Vehicle finance, lease,
contract hire)
2. Because you have asked us to
take specific steps before entering into a contract
with us e.g. made an enquiry about purchasing / Contracting a vehicle or asked
for a quote on Contract
Hire, Personal Contract Hire.
Legitimate Interests:
We may use and process your personal information as set out below where
it is necessary for us to carry out activities for which it is in our
legitimate interests as a business to do so.
Processing necessary for us to respond to understanding customers’ and
drivers’ needs
1. To analyse, evaluate and improve
our products and services so that your visit
and use of our website, applications, and customer quotations are more useful
and enjoyable (we will generally use data amalgamated from many people so
that it doesn’t
identify you personally)
2. To undertake market analysis and
research so that we can better understand
your experiences when you contact us and where we can improve our own
processes.
3. For product development purposes
4. In some cases we may use
automated methods to analyse, combine and
evaluate information that you have provided to us. We collect and analyse this
information in this way so that we can deliver the most appropriate customer
experience to you by tailoring and making relevant all our service and
communications (for example, when your mileage suggests your vehicle is due
for a service, or time elapsed
indicates your vehicle is due for an MOT)
5. Contacting our finance/ Contract
customers towards the end of their finance
contracts to advise of their options and offer assistance. prior to the end date of
their agreement, Any recommendations made would be after a financial review
and are purely to advise our customers of their options. You have a right to object
to us contacting you for this purpose at any
time.
Processing necessary for us to
promote our business, brands and products and measure the reach and
effectiveness of our campaigns
6. To contact you with targeted
advertising delivered online via Email, unless you
object.
7. To identify and record when you
have received, opened or engaged with our
email
Processing necessary for us to operate the administrative and technical
aspects of our business efficiently and effectively
8. To verify the accuracy of
information that we hold about you and create a better
understanding of you
as a customer;
9. For network and information
security purposes i.e. in order for us to take steps to
protect your
information against loss, damage, theft or unauthorised access;
10. To comply with a request from you
in connection with the exercise of your rights
(for example where you have asked us not to contact you for marketing purposes,
we will keep a record of this on our suppression lists in order to be able to
comply with your
request);
11. To inform you of updates to our
terms and conditions and policies.
Legal Obligation:
We may process your personal information to comply with our legal
requirements.
Vital Interest:
Sometimes we will need to process your personal information to contact you if there is an urgent safety or product recall notice and we need to tell you about it.
How do we share this information?
We do not sell your information to any third parties, but we do work
closely with our manufacturer partners and with third party suppliers who
fulfil business activities for us (like vehicle funding.)
We may from time to time disclose your information to the following categories
of companies or organisations to which we pass the responsibility to handle
services on our behalf: roadside assistance service providers, Financial customer
contact centers, car hire providers, our
legal and other professional advisers.
We are required to share your information with our Manufacturer Partners to
provide them the required information to monitor performance across vehicle contract
sales, vehicle repair, maintenance and parts.
We take steps to ensure that any third-party partners who handles your
information comply with data protection legislation and protect your
information just as we do.
We only disclose personal information that is necessary for them to provide the
service that they are undertaking on our behalf. We will aim to anonymise your
information or use aggregated none specific data sets where ever this is
possible.
How long do we keep your information for?
We will not hold your personal information in an identifiable format for
any longer than is necessary. If you are a customer or otherwise have a
relationship with us we will hold personal information about you for a longer
period than if we have obtained your details in connection with a prospective
relationship.
We do not retain personal information in an identifiable format for longer than
is necessary.
If we have a relationship with you (e.g. you are a customer or the registered
driver of a leased or other vehicle purchased from us ), we hold your personal
information for 3.5 years from the date our relationship ends. We hold your
vehicle information for 6 years from the date our relationship ends. We hold
your vehicle information for this period to establish, bring or defend legal
claims.
Our relationship may end for a number of reasons including when you have chosen
not to use our services and vehicle replacement has become overdue by 3.5 years
or more, where the vehicle warranty or lease expires, or we have been made
aware that you no longer own or drive that vehicle.
Where we have obtained your personal information following a request for
information, quotation or any other
information on any of our products or services, we hold your personal
information for 3.5 years from the date we collect that information where you
have provided your consent for marketing, unless during that period we form a
relationship with you e.g. you purchase or lease a vehicle. We hold your
personal information for this period to give us an opportunity to form a relationship
with you and/or recontact you when we believe you may be back into a change
cycle for your vehicle. If we do not have your consent for marketing, we will
delete your personal information as soon as the enquiry has been allocated as a
lost sale.
The only exceptions to the periods mentioned above are where:
o the law requires us to hold your
personal information for a longer period, or delete
it sooner;
o Where you have raised a
complaint or concern regarding a product or service
offered by us, in which case we will retain your information for a period of 6 years
following the date of
that complaint or query; or
o you exercise your right to have
the information erased (where it applies) and we
do not need to hold it in connection with any of the reasons permitted or required
under the law (see further ‘How can I manage the information we hold about
you?’)
How can I manage the information we hold about you?
You have the right
as an individual to access your personal information we hold about you and make
corrections if necessary. You also have the right to withdraw any consent you
have previously given us and ask us to erase information we hold about
you. You can also object to us using your personal information (where we
rely on our business interests to process and use your personal information).
You have a number of rights in relation to your personal information under data
protection law. In relation to most rights, we will ask you for information to
confirm your identity and, where applicable, to help us search for your
personal information.
Except in rare cases, we will respond to you within 30 days after we have
received any request.
You have the right to:
1) Ask for a copy of the
information that we hold about you;
2) Correct and update your
information;
3) Withdraw your consent (where we
rely on it). Please see further How do we use this information;
4) Object to our use of your
information (where we rely on our legitimate interests to use your personal information) provided
we do not have any continuing lawful reason to continue to use and process the
information.
5) Erase your information (or
restrict the use of it), provided we do not have any continuing lawful reason
to continue to use and process that information;
6) Transfer your information in a
structured data file (in a commonly used and machine-readable format), where we
rely on your consent to use and process your personal information or need to
process it in connection with your contract.
You can use the details below to exercise the above rights and/or manage your
personal information and/or raise any specific data protection concerns:
Post: Mark S Nanson t/a
Fishergate Leasing , The Old School House, Church Brow Walton Le Dale Preston
PR5 4BH
Email: mark@fishergateleasing.co.uk
Phone: 01772 558143
If you are unhappy, you have the right to lodge a complaint with a data
protection regulator in Europe, in particular in a country you work or live or
where your legal rights have been infringed. The contact details for the
Information Commissioner’s Office, the data protection regulator in the UK, are
below:
Post: Information
Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Call: 0303 123 1113
Email: casework@ico.org.uk
