Click to editComplaints Policy
Mark Stephen Nanson t/a Fishergate Leasing
is broker and not a Lender
Complaints Handling Procedure
It is the aim of Mark Stephen Nanson t/a Fishergate Leasing to provide a very high standard of service to every client. It is important to us that all complaints are resolved within 3 working days and to the complete satisfaction of our clients.
This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.
If you have a complaint:
If you have a complaint about any aspect of our service, then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing.
We will try to resolve your complaint within 3 working days; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint in this time frame, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.
To register a complaint contact us by either: email: - mark@fishergateleasing.co.uk or calling 01772 558143
or write to Mark Stephen Nanson t/a Fishergate Leasing, 123a Wigan Road, Euxton, Chorley, Lancashire PR7 6JH
Unresolved Disputes may be referred to the BVRLA details should be submitted by email to:
If you do not have access to email you can send by post to:
British Vehicle Rental & Leasing Association, River Lodge, Badminton Court, Amersham HP7 ODD
The BVRLA will aim to resolve the, matter using the information provided by both parties to the dispute.
The BVRLA aims to resolve complaints through the conciliation service within 30days.
If you have a regulated contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service's explanatory leaflet.
Contact details for Financial Ombudsman Service are
By Post: - The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
By Telephone: - 0800 023 4567
If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing at the address on the of our website.
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